Customer Questions


FAQ:

Q: When did your company founded?
A: Our foreign trading company founded in Oct. 31st, 2013 and our factory founded in Nov. 12th, 2007.

Q: Are you professional supplier for hub motor, ebike conversion kit, electric bicycle, electric fat bike, electric enduro bike, electric wheelchair, electric scooter or spare parts?
A: We are professional manufacturer for electric bike kit and related parts, such as hub motor, ebike kit, electric bicycle,
electric fat bike, electric enduro bike, electr
ic wheelchair, electric scooter and replated accessories with competitive price and high quality since the company founded in 2007.

Q: How about your electric bike motor?
A: We supply 250w-16000w
electric fat bike and electric enduro bike with front and rear drive and produced by ourselves, also the hub motor can be with both geared and gearless type, the geared motor is cheaper and the life is shorter, while the price for gearless motor is a little higher and the life is longer. Mid drive motor is 8fun motor system with 500w, 750w and 1000w three models.

Q: How about your electric bike battery?
A: We produce lithium battery for electric
bike, electric fat bike, electric enduro bike, electric wheelchair and electric scooter, li-ion type and li-mn type battery, the cells of the battery can be with Sumsung cells, Panosonic cells and Chinese cells, the models divided into 24v 17ah, 36v 10ah, 36v 11ah, 36v 13ah, 36v 14ah, 48v 8.8ah, 48v 10ah, 48v 11.6ah, 48v 15ah, 48v 18ah, 48v 20ah, 52v 14ah, 52v 17ah, 60v 20ah, 72v 20ah, 72v 29ah, 72v 40ah, 72v 50ah and 72v 70ah lithium battery.

Q: How about the payment method and delivery time?
A: We can provide both online and offline payment, if buy only one sample, please buy directly from our online store. If want wholesale price and buy more units, please leave message by e mail to info@ablebike.com or call us at 86-177-51589985, the delivery time is different according to different products, for example, hub motor, ebike kit, electric wheelchair conversion kit
is about 7 working days delivery time and the whole electric bike, electric fat bike, electric enduro bike, electric wheelchair and electric scooter is about 15-20 working days delivery time. The delivery time for bulk order is about 30-35 days and our capacity is about 5000 units per month.

Q: This is my first time importing abroad, how can I trust your company?
A: We are Alibaba legitimate certifiable company(VIP), and we provide Trade Assurance Order in Alibaba. Only after you get the products, can we get the payment from Alibaba.


Q: How about the quality control of your factory?
A: All products 100% tested before packing and shipping.


Q: Can I visit your factory?
A: Certainly! Please let us know before departure.


Q: Do you have any kind of certificate?
A: Our products certified by CE, and please let us know if you need other kinds of certification, we are glad to meet your needs.


Q: What’s the delivery time?
A: It usually takes about 15-25 working days for production based on specifications of your order and quantity.


Q: Can you accept sample order?
A: Yes. Sample order is available for quality check and market test.


Q: How to make the order?
A: You can contact us by E-mail, Skype, phone and trademanager for placing an order.


Q: What are the payment terms?
A: We accept payment by PayPal, T/T, L/C, Western Union or Trade Assurance Order in Alibaba. 100% T/T in advance for sample order; 30% T/T in advance, the balance paid before shipment for bulk order.


Q: Your price includes the VAT and TAX?
A: The price doesn't include the TAX, but we can help you pay it if you need, or we can make a low value for you to pay less tax.


Q: How do you make our business long-term and good relationship?
A: We keep good quality and competitive price to for our customers; we respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.


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